AirPods Pro have earned a great reputation for their exceptional sound quality, comfort, and advanced features, including Transparency Mode and Active Noise Cancellation. Yet some users experience frustrating audio dropouts that interrupt their listening experience regardless of call duration, music streaming quality, or video playback, and can disrupt calls, songs, and movies alike! In this article, we’ll explore common causes of AirPods Pro audio dropouts before offering solutions that can fix them.
Understanding AirPods Pro audio dropouts
AirPods Pro sound dropouts can occur for a variety of reasons, from connectivity issues to software bugs. Common symptoms can include intermittent loss of sound, one AirPod stopping working while the other still works, or even a complete loss of sound from both. To find a permanent solution to these problems, it’s important to first understand their cause and find a solution accordingly. Click here for tips and advice on troubleshooting your AirPods Pro, as well as access to additional resources and support options.
- Check for interference and removal
The most likely cause of sound dropouts on AirPods Pro devices is interference from other electronic devices – Wi-Fi routers, microwave ovens, or Bluetooth devices are just a few examples that can interfere with the connection between AirPods and your device.
Solution:
Reduce disruption: Try to avoid sources of interference such as microwave ovens and Wi-Fi routers as these could potentially cause interference for AirPods Pro users. Also avoid placing them next to computers as these could potentially cause interference as well.
Keep a short distance: To ensure optimal sound experience and smooth Bluetooth connections between AirPods Pro and the connected device (e.g. iPhone or iPad), try to keep them at an optimal distance from each other. As the distance between them increases, sound dropouts may occur and weaker connections may become more likely, potentially leading to sound dropouts and/or interference issues.
- Update firmware
Outdated firmware can cause connectivity and audio issues on AirPods Pro devices. Fortunately, Apple regularly provides firmware updates that fix bugs while improving overall performance.
Solution:
- Check for firmware updates
To check if an update is available for AirPods Pro, go to your iPhone’s Settings, General, About, then AirPods. If an update is available, it should install automatically when the devices are reconnected and charged.
- Reset your AirPods Pro
Sometimes a simple reset can help prevent audio dropouts and restore proper functionality to your AirPods Pro.
Solution:
Reset your AirPods Pro: To reset your AirPods Pro, place them in the charging case with the lid closed, wait 30 seconds, open the lid and press and hold the Setup button on the back of the case until the status light flashes amber and then white—this process will reset your AirPods to factory settings.
- Repair/Repair AirPods Pro
Repairing your AirPods Pro with your device can resolve connection issues that cause audio dropouts.
Solution:
Repair your AirPods Pro: On your iOS device, open Settings > Bluetooth, find and tap your AirPods Pro in the list of all Bluetooth devices, select it by tapping its icon (i), select Forget this device, confirm, put them back in their charging case with the lid open (open the lid if applicable), follow the onscreen instructions to repair and re-pair (iOS only) with the device (iPhone/iPad only).
- Clean your AirPods Pro
Dirt, earwax, and debris can build up inside the speaker grille of your AirPods Pro and cause audio dropouts or muffled sounds, which in turn causes audio glitches or muffled sounds.
Solution:
Clean your AirPods Pro: For cleaning the outside of the AirPods Pro, a soft, dry, lint-free cloth should be sufficient. For maintaining the speaker grille, you should use either a dry cotton swab or a soft brush. Both should gently remove dirt without using liquids or sharp objects that could damage them further.
- Contact Apple Support
If all troubleshooting steps have failed and the audio dropouts continue, the issue may be hardware-related. In such cases, Apple Support can offer help or arrange a repair if necessary.
Solution:
Get professional help: Visit the Apple Support website or contact us directly for advice if your AirPods Pro are still under warranty. In this case, you may be eligible for a free repair or replacement.
Diploma
If you notice that your AirPods Pro are experiencing audio dropouts, it can be extremely annoying. However, with the right troubleshooting steps, you should be able to get the problem under control. Reduce interference, update the firmware, or clean your AirPods. These solutions will help you get your music playing smoothly again!
